Description

The Career Counselor is responsible for providing high-quality service and career guidance to prospects, students, and alumni; providing students personalized career coaching within the structure of the proprietary Career Empowerment Program; facilitating the completion of career readiness modules to prepare students for professional success; and refining the activities, events, and exercises that comprise the program. The position reports directly to the Senior Director of Career Services. Please include a cover letter when applying for this role.

Skills Needed:

• -Counseling and coaching skills with diverse adult populations.
• -Strong Microsoft Office familiarity and skills.
• -Strong knowledge of social networking tools and online career resources
• -Ability to navigate CRM tools and databases to monitor and track student progress.
• -Strong analytical, organizational and administrative skills.
• -Excellent customer service skills.
• -Effective verbal and written communications skills.
• -Demonstrated ability to manage multiple work tasks and student interaction within department service level agreements.
• -Ability to communicate effectively with internal and external contacts at all levels of the organization.

Empowered Careers is an Equal Opportunity Employer.

Description

The Program Associate will serve as a first point of contact while providing data-entry support to the Prospect and Customer Care team, helping to establish a pathway to provide prospective students with initial guidance. This position maintains a focus on customer service and enhancing prospective students’ initial experience as a representative of the brand. The Program Associate will also assist in providing administrative support for student onboarding, scheduling and career counseling activities and student support throughout their certificate program. As needed, the Program Associate will aid in continually improving the experience of the student at all phases.

This position reports to Senior Manager of Student Experience and is located in Saint Louis Park, MN. Relocation costs are not included in this position.

Essential duties & responsibilities:

• -Engage prospective students through outbound phone contact.
• -Serve as a backup to the Program Counselor phone queue, to assist prospective students in initially exploring available Certificate program options.
• -Provide support with student orientation, class registration and career coaching activities.
• -Ability to problem solve and aid prospective and current students in resolving technical issues.
• -Effectively manage a variety of daily tasks, including outbound phone contact, as well as email and online chat activities, while achieving completion of projects according to deadline.
• -Provide excellent service and support to prospective and current students.
• -Maintain accurate electronic records, data entry and reassignment of inquiries to Program Counselors.
• -Ability to perform consistently to meet established and expected individual and team performance service targets.
• -Technical knowledge and use of Customer Relationship / Contact Management systems, and related Microsoft Office products.
• -Partnership and collaboration with team members, such as Program Counselors, Career Counselors, and Marketing, to support prospective and current students.
• -Coordinate routine functions within the department, including meeting agenda and materials.
• -Adherence to a high level of ethics and integrity.
• -Completion of additional projects and duties as assigned to support the mission.

Empowered Careers is an Equal Opportunity Employer.

Description

The Program Counselor will serve as the main point of contact and representative of the brand. Through interactions via phone, email, chat and social media, the Program Counselor will establish and build the initial relationship with prospective students, provide guidance in determining the best solution, and qualify and support all aspects of the enrollment process.

Additionally, the Program Counselor will maintain the student relationship beyond enrollment and work closely with Career Services to successfully support students for graduation and the next phase of their careers. As needed, the Program Counselor will aid in continually improving the experience of the student at all phases. This position reports to Senior Manager of Student Experience.

Essential duties & responsibilities:

• -Guide and qualify prospective students by understanding their needs and motivation while helping to identify the best educational solution.
• -Assist prospective students in exploring and discussing both career and UCLA Certificate program choices.
• -Ability to problem solve and aid prospective students in reviewing their educational and financial options while serving as a guide and an advocate.
• -Acquire knowledge and insight of relevant industry and career information, UCLA certificate programs, industry certification exams, credentials and requirements, and career field trends.
• -Provide excellent service and support to prospective and current students through to graduation.
• -Ability to perform consistently to meet established and expected individual and team performance targets.
• -Technical knowledge and use of Customer Relationship / Contact Management systems as well as related office products.
• -Network and develop professional relationships to generate personally developed inquiries.
• -Partnership and collaboration with supporting team members, such as Career Counselors, Academic Advisors and Marketing, to continuously improve process and student experience.
• -Adherence to a high level of ethics and integrity.
• -Completion of additional projects and duties as assigned.

Empowered Careers is an Equal Opportunity Employer.

Description

The Business Intelligence Marketing Manager serves two related roles – the analytical support function for the organization as well as the insights management. The primary responsibility is to manage all data and research analytics projects in the marketing department that have inter-departmental dependencies or are operations based. This would include managing internal and external data sources, modeling, pricing elasticity structures, aiding in the budgeting and forecasting process as well as providing analysis on marketing performance as well as being the lead person for all primary research projects.

Responsibilities:

• -Participate in the design and implementation of market intelligence research and analytical projects that help management fulfill strategic business operations and drive increased conversion & retention at targeted areas of the lifecycle funnel.
• -Manage lead generation campaign testing including but not limited to online display (A-B testing), and SEM/SEO optimization.
• -Manage site path analysis projects that result in optimization of the entire funnel from acquisition thru conversion to engagement and retention.
• -Monitor and optimize results.
• -Involves vendor management and artwork assessment of various campaigns.
• -Provide analytical support to the department, analyzing monthly, yearly and ad-hoc campaign data.
• -This position develops or modifies moderately complex information systems to increase effectiveness of information systems for end users.
• -May provide direction and support to less experienced analysts to orient them and increase their understanding of more complex business analysis functions.
• -Proficiency in Microsoft Excel is required. An ideal candidate will possess strong analytical skills and the ability to multi-task with various assignments.
• -Reviewing, analyzing, and evaluating business systems and user needs, evaluating and implementing internal controls related to compliance, documenting procedures, and defining scope and objectives.
• -Work with data to develop reports to support marketing initiatives, create Excelspreadsheets and PowerPoint presentations of results and analysis for dissemination to executives.
• -Aggregate external data (comScore, Hitwise, economic data, competitor data) and correlate with internal metrics.
• -Help uncover key drivers that correlate to conversion.
• -Help recognize high opportunity customer segments.
• -Help identify user behavior that can help improve retention opportunities by segment.
• -Help drive improvements in yield and AOV (Average Order Value) over multiple lines of business.
• -Support ad-hoc test projects from campaign strategy to execution.

Empowered Careers is an Equal Opportunity Employer.

Description

Seeking a talented UI Designer to work within our Product Management team. Passionate for creating outstanding user interfaces using user-centered design. Drive work to completion with vision for elegant but simplistic user flows. Able to communicate designs to our user base both verbally and visually, synthesizing feedback from diverse resources and stakeholders into your work. Eager to learn new methods and technologies for getting the job done and keep up to date on the latest trends and methodologies in your craft. Thrive in a dynamic fast-paced, entrepreneurial team.

Responsibilities:

• -Define the style guides for all facets of the company (iPad app, website, marketing content etc.)
• -Bring the vision and tone of the company to life with inspiring visual designs which capture the imagination of the user and weave a consistent theme across all the products of the company.
• -Own the UI process from concept to completion - brainstorming through research; sketches through wireframes; prototyping through production ready design
• -Able to rapidly iterate new ideas and designs being mindful of timeline for delivery and business needs
• -Collaborate with other members of the Product team to translate business goals into elegant and intuitive interactive designs
• -Help define usability testing strategy for the company, which includes reaching out to various stakeholders - students, instructors and luminaries to maximize input for enabling a robust iPad design
• -Set up usability testing, create notes and templates to capture information, capture videos of test subjects, moderate discussions
• -Extract key observations and trends from testing that will be useful in product development, modifying prototypes, getting them ready for continuous iterations
• -Engage with engineering to provide key observations and input that will enable better application design

Empowered Careers is an Equal Opportunity Employer.

Description

Work with major business stakeholders and our backlog to rigorously define information dashboard concepts, and implement them.

Where appropriate, leverage native analytics features of Google Analytics, Salesforce, and other solutions we employ at Empowered.

Where appropriate, construct web-based user interfaces and presentation components that draw their data from our MongoDB.

Must have strong computer science and analytics skills.

Scored high in your statistics courses and like doing information design, as well as working with business professionals to understand their needs, while fulfilling those needs in ways they never thought possible.

You understand ETL, data warehouses and snowflake schemas but do not need them to get the job done.

Empowered Careers is an Equal Opportunity Employer.

Description

As a key member of the Empowered Team, the Program Counselor will serve as the main point of contact and representative of the Empowered brand. Through interactions via phone, email, chat and social media, the Program Counselor will establish and build the initial relationship with prospective students, provide guidance in determining the best solution, and qualify and support all aspects of the enrollment process. Additionally, the Program Counselor will maintain the student relationship beyond enrollment and work closely with Career Services to successfully support students for graduation and the next phase of their careers. As needed, the Program Counselor will aid in continually improving the experience of the student at all phases.

This position reports to Senior Manager of Student Experience and is located in Saint Louis Park, MN. Relocation costs are not included in this position.

Essential duties & responsibilities:

• Guide and qualify prospective students by understanding their needs and motivation while helping to identify the best educational solution.
• Assist prospective students in exploring and discussing both career and UCLA Certificate program choices.
• Ability to problem solve and aid prospective students in reviewing their educational and financial options while serving as a guide and an advocate.
• Acquire knowledge and insight of relevant industry and career information, UCLA certificate programs, industry certification exams, credentials and requirements, and career field trends.
• Provide excellent service and support to prospective and current students through to graduation.
• Ability to perform consistently to meet established and expected individual and team performance targets.
• Technical knowledge and use of Customer Relationship / Contact Management systems as well as related office products.
• Network and develop professional relationships to generate personally developed inquiries.
• Partnership and collaboration with supporting team members, such as Career Counselors, Academic Advisors and Marketing, to continuously improve process and student experience.
• Adherence to a high level of ethics and integrity.
• Completion of additional projects and duties as assigned to support the mission of Empowered Careers.

Empowered Careers is an Equal Opportunity Employer.

Description

The Program Associate will serve as a first point of contact though outbound phone calls, helping to establish a pathway to provide prospective students with initial guidance. This position maintains a focus on customer service and enhancing prospective students’ initial experience as a representative of the brand, while providing data-entry support to the Customer Care team. The Program Associate will also assist in providing administrative support for student onboarding, scheduling and career counseling activities and student support throughout their certificate program. As needed, the Program Associate will aid in continually improving the experience of the student at all phases.

This position reports to Senior Manager of Student Experience and is located in Saint Louis Park, MN. Relocation costs are not included in this position.

Essential duties & responsibilities:

• Engage prospective students through outbound phone contact.
• Serve as a backup to the Program Counselor phone queue, to assist prospective students in initially exploring available Certificate program options.
• Provide support with student orientation, class registration and career coaching activities.
• Ability to problem solve, and aid prospective and current students in resolving technical issues.
• Effectively manage a variety of daily tasks, including outbound phone contact, as well as email and online chat activities, while achieving completion of projects according to deadline.
• Provide excellent service and support to prospective and current students.
• Maintain accurate electronic records, data entry and reassignment of inquiries to Program Counselors.
• Ability to perform consistently to meet established and expected individual and team performance service targets.
• Technical knowledge and use of Customer Relationship / Contact Management systems, and related Microsoft Office products.
• Partnership and collaboration with team members, such as Program Counselors, Career Counselors, and Marketing, to support prospective and current students.
• Coordinate routine functions within the department, including meeting agenda and materials.
• Adherence to a high level of ethics and integrity.
• Completion of additional projects and duties as assigned to support the mission of Empowered Careers.

Empowered Careers is an Equal Opportunity Employer.