Privacy

ECI Online Privacy Policy

Encore Career Institute, Inc. (“ECI”) owns and operates this Web site. This Privacy Policy lets you know what information we collect when you visit our site, how we use, share and protect that information, and how you can update it. It is effective on the date posted below and applies to use your information after that date.

Information We Collect

In general you can visit our site without telling us who you are or revealing any information about yourself. We may collect and use certain information from our visitors for our general business use, for example, to help us administer our business, improve our services or adjust our site to meet our users’ needs and expectations. Some of this information is not personally identifiable, such as information collected automatically through cookies and other information is personally identifiable, such as information you provide when you register for any of our online services.

Site Use Information Collected Automatically

We may gather site usage information from any visitor to this site. Our servers may track and collect information about your browser, domain name, IP address and the web pages you visit. This information generally does not personally identify you. It is aggregated to measure the number of visits, your use of the site, pages viewed, and so on.

This information lets us see how users are finding our sites, and it tells us which pages are visited the most often so we can make our Web sites more useful. We may share with third parties this experiential information or other data which does not personally identify visitors to our site.

Information You Provide to Us

In addition to the information automatically collected by your browser, we may collect information that you provide to us when you register for an online service, order merchandise from us, or request information regarding one of our programs.

There may be areas on our site where you may provide personal information or be required to register to obtain access to certain online services not available to anonymous visitors.

Registration. If you choose to register on our site, you may be required to provide a piece of identifying information (a user name) and to select a password which will be used to access your information. During the registration process we collect information (“Registration Information”) which may include your name, address, email address, educational background and a unique identifier, such as your social security number or student ID number. Some of this information may be optional. You agree that you will provide accurate and current information and will update that information as appropriate.

Purchases. If you choose to place an order for products or services from ECI we will require that you provide contact information and credit card information. This will include the credit card number and expiration date, billing address and name on the account (“Credit Card Information”). This Credit Card Information may be linked to your password and Registration Information and will be used to accomplish your purchase transaction.

Contacting us. If you send us an email or request information we will retain your contact information and use it to respond to your inquiry. We may also use your email and contact information for our general business purposes including providing you with upcoming events and other information about ECI and others.

Email promotions. ECI may provide the opportunity to subscribe to a newsletter or other email subscriptions through our site. If you choose to subscribe we will collect your email address to be used to send the promotional materials to you. You may unsubscribe or change your email address for these promotions at any time by following the instructions in each email promotion.

Job Applications. Students or graduates of our programs may be able to submit resumes or job applications through our site to us or to prospective employers. Information collected through this process may include name, address, telephone and fax numbers, email address, education history, military service, immigration status and employment history or other information. This feature may be operated by a third party vendor who controls the use of the personal information; please read the applicable privacy policy if you use this feature.

Surveys. From time to time we may conduct online surveys to let site visitors or students provide feedback to us. As part of this process we may ask for your name and contact information so that we can contact you as appropriate following the survey. Participation in any survey is purely voluntary.

By providing personal information through this site you explicitly agree to our collection and use of all such information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service or for other reasons, let you know about products or services which may be of interest to you or to personalize our services to meet your needs or preferences. This may involve sharing certain information with affiliated companies or third parties. You agree that we may share your personal information with affiliated companies and third parties as described in this Privacy Policy. You further agree that the information that you provide is current, accurate and complete and that you will update it if there are any changes.

Cookies

Our website uses “cookies” and other similar technologies to help personalize your online experience, to remember you when you return to the site, as well as to assist us in marketing and advertising. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies or other technologies placed when you visit our site do not personally identify you, but they do allow us to monitor certain statistics which help us improve our services, such as how many site visitors view certain pages on our website or receive our advertisements when visiting other websites. Some cookies are deleted once you leave our Site (“session cookies”), while other cookies remain after your leave our site (“persistent cookies”) so that you are recognized when you return to the Site. If and when you choose to provide our site with your information, our technology may associate information from your previous visits with this additional information, so we can better serve you moving forward.

You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or have some of our services, such as: receiving the most accurate certificate and career matches based on your profile, or being automatically recognized as a registered user.

Child Privacy

Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children under 18. If we have reason to believe that information is being provided by a person under the age of 18 we will not collect the information.

How We Use Your Information

The use of your information is subject to the Privacy Policy and Terms of Us in effect at the time the information is used. The provisions of this Policy supersede all previous notices or statements regarding our privacy practices with respect to this site.

We use the information we automatically collect to help us better plan our Web site to meet your Internet needs. We sometimes use aggregated data (independent of any personal identifiers) for research and commercial purposes. This information includes what areas of our site and what services are accessed most often.

We may use your Registration Information internally to provide products and services to you pursuant to your requests, to operate our general business and for our own commercial purposes including, among other things, to offer our own, our affiliates’ or third-party products and services that we think you may find of interest. We may share your information with our affiliated companies for their use consistent with this Privacy Policy. Information you provide to us may be used for marketing purposes, and may result in follow-up communications. We may use your email and contact information to respond to your inquiries or to provide information to you on products or services. You can elect not to receive promotional emails from us by following the instructions in any email you receive. We may still continue to send you transactional emails even if you opt out of receiving promotional emails. We may use your Credit Card Information to conclude transactions that you request. We may use information you submit in connection with job applications to connect you with prospective employers and we may share your resume and the information in it with third parties.

Disclosing Information to Third Parties

We may share your information with our affiliated companies or third parties who may use it for any purpose unless you tell us not to. We will disclose personal information to unaffiliated third parties if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you, including among other things, educational or other services provided by UCLA Extension or other educational service providers; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); (6) the information is shared with third parties for their marketing use; or (7) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

Your California Rights

ECI may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to. In order to opt out of such sharing or for further information, please write to us at Encore Career Institute, Inc. at 720 University Ave, Suite 250, Los Gatos, CA 95032; Attention: California Rights.

International Site Visitors

If you are visiting this site from outside the United States you expressly and affirmatively consent to transferring your personal data to ECI in the United States, where it will be maintained and processed on our servers. You acknowledge and agree that the level of data protection in the United States may not be equal to the level of protection under the laws of other countries.

The personal data that is transferred to ECI in the United States will be used for the following purposes:

Responding to requests for information submitted by students or prospective students;
Support of academic and curricular functions necessary to deliver educational services to students attending ECI, including, but not specifically limited to, processing of assignments, grades and other evaluations, course scheduling, enrollment counseling, academic counseling and, if applicable, financial aid counseling;
Marketing, promotions and research.

Personal data may be shared with third parties as disclosed in this Privacy Policy. If you do not want ECI to use your personal data any longer, please contact 1-408-357-7200. Please note that failure to grant consent or a decision to withdraw consent could impact ECU’s ability to provide educational services to you.

How To Access or Update Your Information

You may at any time update, correct, delete or make changes to your Registration Information or Credit Card Information by contacting us at 1-408-357-7200. We will require you to provide information so that we may verify your identity. You may direct us to delete your email address from our mailing list by following the instructions on any email you receive. We will act on your instructions promptly, but it may take up to two weeks for the change to become effective. We will honor any requests for us to provide or change information when your log-on information and password are provided, so please protect this information.

Our Security Measures

We security measures in place for this site to protect against the loss, misuse, and alteration of the information under our control. We utilize SSL (Secure Sockets Layer) encryption when accepting your credit card information during the online ordering process. Please be aware that any information you send by email is not encrypted and is susceptible to interception over the internet.

While we take steps to protect your personal information, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your log-on information or password with anyone. If we receive instructions using your log-on information and password we will assume that the instructions have been authorized by you. ECI cannot guaranty the security of any information you transmit to us or from our site, and therefore you use our site at your own risk.

Links From Our Site To Other Sites

ECI’s sites may contain links to other sites such as our affiliates and third parties. When you access these external Web sites, the providers of the sites will have access to certain information about you. ECI is not responsible for the privacy practices or the content of any Web sites which we do not directly control and we encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites..

Changes to this Privacy Policy

We will occasionally amend this Privacy Policy to reflect company and customer feedback and we reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy Policy to be informed of how ECI is committed to protecting your information and providing you with improved content on our website in order to enhance your online experience. If we make material changes to this Privacy Policy we will post the revised Privacy Policy and the revised effective date on this site.

Contacting ECI

If you have any questions or comments regarding our Privacy Policy or our website, you can contact us at 720 University Ave, Suite 250, Los Gatos, CA 95032. This site is owned and operated by Encore Career Institute, Inc., which controls any information submitted through this site.

Effective date: August 22, 2011